Category Archives: Programmed spaces

Learning from St Louis

Image courtesy of CityRiverArch.org

Image courtesy of CityRiverArch.org

Turnstone has recently been interviewed about the role of storytelling in placemaking, for PBS’s current affairs show, Stay Tuned, on KETC, Channel 9, out of St Louis, Missouri.

This week’s episode, broadcast on 4/4/2013, was about the St Louis Gateway Arch Grounds 2015 renovation project, specifically the vote that narrowly passed to support a controversial earmarked “Arch tax” increase, to be levied locally to support the renovation of the famous St Louis monument and its surrounding grounds (technically a National Park).

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Stay Tuned presenter, Casey Nolan, asked me about what it takes to get a city behind a redesign of public space, what other international precedents there are that St Louis could follow and what steps it takes to win public hearts and minds around big ideas for shared spaces. There’s a good background panel discussion at the top of the show, then Turnstone talks sense from around minute 16. Click the clip above to watch the full show.

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Filed under Bigger Picture, Cities+buildings, Design for good, geography, Government, Interdisciplinary, Outside inspiration, Policy, Programmed spaces, Storytelling, Transit, Turnstone rates, Urban, Words+pictures

New Walk (and Bike) City

Image courtesy of the NYC Dept of Transportation

Image courtesy of the NYC Dept of Transportation

So Turnstone’s updates here were scare during a chunk of 2012, and here’s my excuse: I took an 8-month walk around New York, a bit like Phyllis Pearsall, tireless authoress of the London A-Z, did in the 1930s. I went analog and on secondment to join a larger design team for a really special project:

Transportation Nation and Brooklyn Spoke explain exactly what for in these previews of the NYC Department of Transportation pedestrian and bike share wayfinding systems, projects that are set to appear across the city in 2013. More about those to follow here in the coming months as the projects get off – and on – the ground.

Meantime, if you look lost at any intersection on or off the grid, the person approaching you to give you directions, whether you’d asked for them or not, is probably me.

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Filed under Cities+buildings, Collaborative creativity, Content management, Design for good, Drawing + illustration, Government, Interaction design, Interdisciplinary, Material culture, New York City, Patterns+systems, Programmed spaces, Storytelling, Sustainability, Transit, Turnstone rates, Updates, Urban, Words+pictures, Workplace

On air, up in the AA air

PrintAmerican Airlines’ inflight business show, Talk Business 360, interviews Turnstone Consulting in its latest episode, talking about visual scribing. If you travel on an AA or US Airways flight anywhere in the world during April and May, business or coach class, you’ll be able to listen to the whole program from your seat, on Channel 9. That’s on air to five million passengers up in the air. And, for terrestrial listeners, Turnstone’s 3-minute segment is available here:

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Filed under Bigger Picture, Collaborative creativity, Drawing + illustration, Independent consulting+small business, Just published, Programmed spaces, Storytelling, Turnstone, Words+pictures

On board at AIGA New York

I’ve recently accepted an invitation to join the board of the New York chapter of the American Institute of Graphics Arts (AIGA). For 30 years, the organization has been at the center of professional design practice and it’s an honor to participate at this stage. Led by Board Chair, Willy Wong and in esteemed company, I’m thankful to the team who elected us newcomers. Over the coming year, I look forward to contributing and to steering some of the ideas, issues and inspiration Turnstone has been gathering here, towards to new and familiar audiences.

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Filed under Cities+buildings, Collaborative creativity, Design, Design for good, Education, New York City, Outside inspiration, Programmed spaces, Think tanks, Turnstone rates, Women, Words+pictures

When Telly Savalas comes to town

Turnstone’s back to its blog after months of roaming in what we now affectionately call ‘meatspace’. We’ve been on the road, doing fieldwork, and away from the screen a while. In our sojournings, some nuggests to share:

Turns out life after Kojak turned Telly Savalas into a voiceover for Britain’s finest cities: In several movies by Harold Baim, he was the poster child for post-war, post-industrial 1970s Birmingham (that’s UK, not Alabama), Portsmouth, Aberdeen and elsewhere. Watch this clip as he waxes lyrical about West Midlands gun and cake shops then stay tuned for a seamless segue to the over-40s disco-dancing competition. Oh dear. If this was Kojak’s ‘kind of town’, he’ll really should have tried harder with the accent. A lurid, slightly desperate celebration of urban regeneration. Thankfully Brum has a lot more to show for it these days, smooth TV stars not included.

Then, to cleanse your palette, soothe your eyes and without straining your necks, here’s a rather lovely resource of the world’s skyscrapers, in elevation. For starters, here’s New York. Oh, and Birmingham.

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Filed under Cities+buildings, Europe, geography, Programmed spaces, Storytelling, Turnstone loves, Urban

Turnstone in collaboration

In 2011, Turnstone participated in Amplify Brooklyn, run in November by the DESIS Lab at Parsons, the New School for Design, as part of their Open Design for Organizational Innovation initiative, funded by the Rockefeller Foundation. The one-day workshop brought together designers, social scientists and practitioners to use fieldwork and other design methods to address the organizational challenges of a non-profit organization in North Brooklyn. Here’s a short film about the workshop, Open Design for Organizational Innovation from Parsons Desis Lab on Vimeo:

In the spring, Turnstone also joined a team of architects and designers from Italy, Portugal and Hungary to submit a proposal to EUROPAN 11, a competition for regenerating a section of the town of Szeged, Hungary. Of 70 entrants, ours was a finalist, commended for its strategy, though none of the projects, not even the winner, will be realized. The EU has more pressing matters to attend to…?

Turnstone’s sideproject, dilys+asante, created more hit party props for the award-winning I Love Vinyl party’s second anniversary in May, as featured in Time Out in June. Even us strategists need to get hands on. And our dance on.

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Special Brew: Summarizing the London riots

Since three days of burning shops, smashing windows, nicking trainers, drug crime, hoodies, senseless deaths, squads of indignant broom-wielding, bat-handling locals, and 24hr magistrates hearings galvanized the British public earlier this month, Turnstone has been trawling through range of (sure, left-leaning) articles about the UK riots.

One resounding concept (but ahem, not the only one) seems to be that it’s crucial to hold more than one thought in our heads about the confluence of contributing factors if any subsequent social, political, economic response is to stick. It was (get ready) multi-nuclei, local, regional, global scale, urban, heterogenic, pan-ethnic, trans-class social upset unfolding over days (breathe). To be constructive rather than draconian, any new policy must be holistic, bottom-up, top-down and must reflect only joined-up thinking to produce sustainable impact. Guess what, people, it’s not one thing and there ain’t a cure-all, quick fix. Suggesting we shhh twitter was akin to suggesting we squash ocean water, and betrayed that blokes in charge don’t recognize the nuanced segmentation and reflexivity of social networks…on as well as perhaps offline.

So our non-comprehensive coverage collected comes mostly, and with thanks, from our friend, Nick Durrant, who shared his set of sources over email in the days/weeks following. Our debate and exchange was conducted in a personal capacity. What follows is a summary of what we dug up as I asked some basic questions:

Seriously, who actually took part? The UK Guardian (a main point of reference for us) stratified the riots into its political classes to understand the wider social context of today’s British society, only to conclude that locally, the upheaval was not unexpected. A reissue of a 2007 article in Adbusters also echoed that we’re not blaming millenials, this is Generation F*cked.

And while many might retreat to an organic coffee shop in fear of them, a blog discusses today’s gangs in London and, if you dare stick your pin in the streetview, a google map of them. So while the riots reveal some unpalatable home truths about UK culture of fear and consumer greed, Suzanne Moore implored, Don’t shut these kids out now. Has anyone else written about the crisis of masculinity that the riots imply? Are girls looting the ultimate battle cry of the Ladette? Still looking for that coverage.

With that overview, it was interesting to watch various other opinions emerge by key issues-focused commentators:

Paul Gilroy, author of Ain’t No Black in the Union Jack had this to say about comparing this unrest to – and decoupling it from – the riots of the early 80s; Naomi Klein‘s “Looting with the lights off” was one of many to take a look at the consumer values/brands angle with the less likely commentators, Association of Accounting Technicians, suggest it’s too expensive to be a teenager and most pathetic of all, trainers and mobile phones, the things most shoplifted – have become objects of our disaffection.

This way, says Social Europe Journal, the riots can be seen as consumerism is coming home to roost. Echoing this, Pankaj Mishra from Bloomberg surmised that London’s rioters are Thatcher’s grandchildren and grimmer still, the UK riots were a ‘product of consumerism and will hit the economy’, according to City broker, Dr Tim Morgan of City analysts, Tullet Prebon, thinking the unthinkable. Meantime, the Mayor of London could worse than listen to the opinions and lyrics of a few more British Grime artists. About as grimy but no less perfect, is Jarvis Cocker’s Fat Children, sung from the perspective of a dead man mugged by kids for his mobile. Since Mr Cocker forbids his listeners to sing along, watch out, Prime Minister, just take heed.

Finally, onto the mapping perspective: What about seeing the inner city as a giant gaming space, part Grand Theft Auto, part Chromaroma. Why else (apart from subscribing to some scary hip hop magazines) call British riot police “FEDS”? Blackberry devices become the console for game-play in real swag and proper ‘blowing sh*t up’. Noone said anyone had to play nicely in a big urban game as they post QR codes to billboards. And for every urban antic, there must be a situationist perspective, this one from Domus magazine.

This, from the European Tribune theorizes about the police’s multi-layered, can’t win/can’t win role, speculating why enforcement can’t just be airdropped straight from Bratton’s LAPD ‘copter from Watts to the West Midlands. A perfect example of the constraints of models, as described in  “The Fruitful Flaws of Strategy Metaphors” we’ve referred to here before, from the Harvard Business Review.

We’ll conclude with the incredible interview with globalization guru, Zygmunt Bauman, who makes me feel dumb just looking at him. Two quotes stand out:

“The thus far reaction of the British government to the mutiny of the humiliated is bound to deepen the self-same humiliation that caused their rebellion…”

“Their mutiny was an un-planned, un-integrated, spontaneous explosion of accumulated frustration that can be only explained in terms of ‘because of’, not in terms of ‘in order to’; I doubt whether the question of ‘what for’ played any role in that orgy of destruction.”

His conclusion is not for the faint of heart. While there is not enough work to do, there is work to do.

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Filed under Cities+buildings, Corporations, Design for good, Economy, Education, Epoch, geography, Government, Interdisciplinary, London, Material culture, Patterns+systems, Policy, Programmed spaces, Shopping, Turnstone, UK, Urban

Spring fever

Turnstone has spent the spring surveying other designers’ work for spring inspiration.

We’re just back from Budapest, where we climbed down a 200ft hole by the Danube to inspect how the Metro 4 line is coming along under the river, connecting Buda and Pest. Good to compare public transit projects between NYC and Central Europe, and meet the students at MOME, the Moholy-Nagy University of Design.

In June, we’re co-judging Open Plans’ “Beyond the Countdown Clock” competition, which invites interdisciplinary geeks from all over to design the future of transit. They’re still inviting entrants to participate, so get on it!

In London, there is a glut of shows that are fit for our design inspiration purposes. What one thing we can take from each?

Thomas Heatherwick’s reflections at the Then|Now show at the Aram Gallery resonated. He decries that design school didn’t teach him enough about the transition from “I” to “Us”, how to shift practice from solo to studio.

The Wim Crouwel exhibit at the Design Museum is predictably delectable and rectilinear, and proves that pink and red do work together, if you also happen to be a master of Dutch mid-century typography. More when we’ve shuffled around the Dirt, Yohji Yamamoto and Susan Hiller shows this week. Under our own personal Shengen agreement, we’re crossing from one design discipline to another without a passport.

Turnstone has also visited The Hunterian, a museum of medical specimens at the Royal College of Surgeons, at last. Noone usually asks ‘what did you do that for?’ about going to see a museum collection, but posed that question several times over, there is now an answer. It definitely was more ghoulish than the London Dungeon or Tussaud’s Chamber of Horrors. I went on an empty stomach, and still lost my appetite. It’s beautifully displayed but you do have to overcome the waft of formaldehyde. But I went to look at the structures of things; to step out of my field of usual inquiry, and to conclude that disease looks disruptive. When that kind of ooh, that looks weird is scaled up, it might be a way to assess sprawl or other systems that mimic nature, or flatly deny it.

Back in New York, Turnstone just published a maiden wikipedia article for clients, Peter Gluck and Partners, on architect-led design-build. We also proudly handed over a copy of the essay on interaction designer, Durrell Bishop, to the curators of “Talk To Me“, a show about interfaces, which is due to open at the Museum of Modern Art in July. Bishop’s work does speak for itself – that’s mostly the point of it – but the 1999 written interpretation still holds up and predicts such crazy far-out futures as iphone apps and digital displays in shop windows. A true time capsule, that.

Reflecting on the contemporary context of learning and advancing interaction design, it was interesting to compare this year’s graduate candidates’ portfolios with last year’s, as admissions reviewers for SVA recently: Of a consistently high standard, applicants’ work seems to be a weathervane for the zeitgeist. In 2010, anxiety and efforts towards system-change stood out in the work, in a climate of deep economic uncertainty. This year, there are still a contingent of do-design-for-good-ers, but the applicants’ preoccupations seem to have turned back to enterprise and storytelling again. Happier times? And how will the bumps of the last few years impress on the next generation of creators and inventors?

Turnstone will be back soon to update our 2009 50 women we admire in tech story, and 20 years of architectural restoration we thought we’d left alone, report back on our talks to Harvard and Carnegie Mellon grads and Harlem 5th-8th graders, and dig up some press coverage curiosities we’ve come across during this season of Taxi of Tomorrow. Stay tuned.

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Filed under Academia, Brain vitamins, Cities+buildings, Collaborative creativity, Design for good, Drawing + illustration, Economy, Education, Exhibits, Interaction design, Interdisciplinary, Just published, London, New York City, Programmed spaces, Transit, Turnstone rates, Urban, Women, Yellow cabs

dilys+asante at Lincoln Center’s LCDJ tomorrow!

As a sidebar to all things Turnstone:

Scratching an itch to craft something, stretching beyond strategic design briefing documents right through build to installation, Rachel is launching a co-created personal project with fellow Royal College of Art graduate, Kofi Aidoo. Tomorrow we debut as dilys+asante and present Project Auricle at Lincoln Center’s LCDJ, a party hosted on 10/29 by I Love Vinyl. To toot our own horn and spout our own blurb:

“Mixing familiar funfair delight with social media, textiles and twinkling electronics, Auricle draws in party guests to express just how much they love the tunes each DJ digs up. Throughout the night, participants can email photos of their interactions with Auricle to view and share on flickr here, on facebook and on the I Love Vinyl online family albumduring and after the show.”

More about us, I Love Vinyl and LCDJ on Lincoln Center’s web site. Thanks to Glen of Core77 and Ben of I Love Vinyl for the inspiration.

Next, we sing at Carnegie Hall…


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Thank you petrolheads+systems thinkers: Envisioning the taxi of tomorrow

Turnstone is proud to have completed its pre-bid phase of work with Karsan, one of the auto manufacturers bidding to win the New York City Taxi of Tomorrow contract.

Due to hit the streets in 2014, the winning cab must remain a New York icon, but be much more fuel efficient (that is, a greener yellow), with a smaller footprint (no more 18foot Crown Vic canoes) and roomier on the inside (not just for wheelchair but stroller and suitcase access). A bit like Dr Who‘s Tardis, only for hire.

Karsan is paying close attention to all these requirements, and has put forward a built-to-suit solution, rather than modifying an existing model.

Turnstone joined the European consortium to specify how tomorrow’s cab communications might work. As we’ve discussed, tomorrow’s taxi will be more than just a car. It’ll be a personal wireless device on wheels, a way to access services on the go, on the way from A to B.

The project was an amazing opportunity to apply thinking from earlier discovery and definition phases of work to articulate an initial design proposal – drawing from research from the Taxi07 report, and months of independent lectures, Turnstone has reconceived, visualized and put forward what goes on those credit card payment screens, what public service announcements, maps and roof top ads look like inside and out, in a integrated package of passenger- and driver-friendly graphic signage and digital services.

The City is due to choose a winning design by the end of 2010. Meantime, Turnstone would like to thank the Karsan team and all those who shared enthusiasm, insights and recommendations (in an informal capacity) at our winter roundtable, at Google, Teague and Virgin America, social gamers Mudlark, screen technologists, Lumio, Transport Research Institute at Edinburgh Napier and elsewhere. Yes, we talked to in-flight entertainment aviation people. Because taxicab or plane cabin, city maps or in-flight snacks, it’s clear that user-centered designers in both fields have a critical brokering role, influencing the right kind of collaboration between the technologists and engineers to make the whole experience work, planes, trains and for-hire automobiles…

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